Software Support Team Lead Position

19 hours ago

Lahore, Punjab, Pakistan beBeeLeadership Full time 900,000 - 1,200,000

Job Title: Software Support Team Lead

">
  • Foster a high-performance culture by providing ongoing coaching and development opportunities for team members.
  • Conduct weekly one-on-one meetings with direct reports to review their progress toward personal and professional goals.
  • Onboard and train new team members, ensuring they are equipped with the necessary skills and knowledge to succeed.
  • Plan and execute cross-training initiatives to enhance the team's product knowledge and issue resolution capabilities.
  • Monitor and evaluate team performance, providing constructive feedback and managing performance reviews.
  • Listen and respond to ongoing challenges or concerns from team members and provide guidance to resolve them.
">Customer Focus">
  • Oversee and manage customer escalations, ensuring the retention of key customer accounts and addressing issues efficiently.
  • Recognize trends and recurring issues, working with internal teams to create targeted training or change requests.
">Key Qualifications">
  • Bachelor's degree or equivalent preferred.
  • 10+ years of experience in customer service, with at least 2+ years in a leadership role.
  • Experience in hospitality, service, or related industries is a plus.
  • Flexibility: willingness to work non-traditional hours, including evenings or weekends, as needed.
  • Excellent communication and presentation skills.
  • Proven leadership and coaching abilities.
  • Troubleshooting and technical skills are an asset.
">What We Offer">
  • Competitive salary and benefits package.
  • Professional development budget.
  • Recreational area for in-house games.
  • Friendly work environment.
  • Leave encashment.

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