
Customer Service Operations Specialist
6 days ago
Limton Innovative Systems is seeking a skilled Customer Service Operations Specialist to join our team. In this role, you will be responsible for managing all aspects of client complaints, from initial logging to resolution.
Key Responsibilities- Receive and log client complaints, assigning them to engineers for timely resolution.
- Coordinate with field or in-house engineers to ensure prompt issue resolution.
- Achieve sales targets for companion products by providing excellent customer service.
- Efficiently handle credit sales, generate invoices, and collect payments promptly.
- Monitor repaired machines, inform clients, and manage outstanding payments.
- Excellent verbal and written communication skills in English.
- Ability to coordinate with various internal and external customers.
- Strong organizational and planning skills.
- Goal-oriented with a focus on meeting deadlines.
- Proactive with strong analytical, reasoning, and problem-solving skills.
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