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2 weeks ago
A seasoned call centre leader is sought to spearhead daily operations for UK/USA campaigns, overseeing shifts, schedules and performance targets.
Key Responsibilities- Spearhead day-to-day campaign management, overseeing shift allocation and agent productivity.
- Maintain high standards of customer service by fostering a motivating work environment.
- IDentify process gaps and drive improvements to boost results.
- Minimum 2 years' experience managing call centre operations, preferably with UK/USA campaigns.
- Strong leadership skills, ability to remain proactive under pressure.
- Experience in Medicare or similar US campaigns is highly preferred.
A challenging role that demands a results-driven individual who can make a real impact.
About the RoleThe ideal candidate will be a self-motivated and goal-oriented professional with exceptional team management skills. They must have a proven track record of driving results in fast-paced environments.
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