Customer Service Agent

5 days ago


Karachi, Sindh, Pakistan Lycan Communication Full time
Job Title: Customer Service Agent

We are seeking dedicated and enthusiastic individuals to fill this crucial role as Customer Service Agents.

This position plays a vital part in delivering exceptional service and support to our customers. To accommodate various schedules, we offer flexible timings that make it an ideal opportunity for students and working professionals alike.

Key Responsibilities:
  • Respond to incoming customer inquiries via phone in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues with patience and empathy.
  • Collaborate with other team members and departments to ensure customer satisfaction.
  • Continuously update knowledge of products, services, and industry trends.
Benefits:
  • Flexible timings to accommodate various schedules.
  • Competitive pay rates.
  • Opportunities for career growth and development.
  • Supportive and collaborative work environment.
Requirements:
  • Previous customer service experience is preferred but not required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently and as part of a team.
  • Proficient in using computer systems and customer service software.

Interested candidates are encouraged to submit their resume and cover letter. Please note that only shortlisted candidates will be contacted for an interview.

What We Offer:

At Lycan Communication, we value our employees and strive to create a supportive and collaborative work environment. Our employees enjoy flexible timings, competitive pay rates, and opportunities for career growth and development.



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