Enterprise Telecommunications Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBeeAdministration Full time 2,500,000 - 4,500,000
System Administrator Position

We are seeking a skilled professional to work on an international project. The ideal candidate will have hands-on experience with Avaya Aura Enterprise Contact Center, including Avaya Proprietary recorder and IP Office.

Main Responsibilities:
  • Maintaining ongoing Service Level Agreements (SLAs)
  • Customer Point of Contact (POC) and Team Management
  • Addressing daily customer-side issues
  • Resolving Agent Login Issues
  • Call Center Reporting Issues
  • System Resource Optimization
  • IVR Configuration Changes based on announcements/packages

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