Enterprise Technical Support Specialist

13 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time 7,000,000 - 9,600,000
Technical Support Specialist

Motive's platform empowers teams to manage drivers, vehicles, equipment, and fleet-related spending in a single system. Combined with industry-leading AI, it gives complete visibility and control, reducing manual workloads by automating and simplifying tasks.

The platform serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across various industries, including transportation, construction, energy, field service, manufacturing, agriculture, food, retail, and the public sector.

About the Role

Technical Support Specialists manage technical issues for enterprise customers using Motive's products. They train, educate, assist, and provide guidance to employees within Support and across the company, as needed. They identify larger issues and trends, understand their magnitude, and escalate directly to the DSE/Technical Lead/Engineering.

Key Responsibilities
  • Resolve high-priority, technically complex issues via email, phone, and chat.
  • Act as escalation point for frontline support engineers and manage end-to-end resolution for advanced cases.
  • Troubleshoot and analyze data from telematics devices, APIs, mobile apps, and customer environments.
  • Collaborate with Engineering and Product teams to resolve bugs, contribute to hotfixes, and improve product stability.
  • Document troubleshooting steps and best practices for internal knowledge bases.
  • Partner with Customer Success Managers and Enterprise Account Managers to ensure customer satisfaction and retention.
  • Monitor trends, flag emerging issues, and suggest product or process improvements.

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