Senior Customer Experience Representative

9 hours ago

Rawalpindi Cantonment, Pakistan beBeeCustomerSuccess Full time
Unlock Customer Success

MARS BPO is a recognized leader in the industry, excelling in customer services and telemarketing for over a decade.

The company is committed to providing top-notch solutions that enhance customer experiences and ensure client satisfaction.

Job Description

This full-time, on-site role in Rawalpindi is focused on ensuring customer satisfaction and retention. The successful candidate will provide excellent customer support, manage customer accounts, and utilize analytical skills to drive success.

Daily tasks include responding to client inquiries, identifying and resolving issues, and maintaining long-term relationships with customers.

Required Skills and Qualifications
  • Excellent customer satisfaction and retention skills
  • Proven customer support and account management experience
  • Strong analytical skills
  • Effective communication and interpersonal skills
  • Able to work effectively in a team-oriented environment
  • Bachelor's degree in Business, Marketing, or related field
Benefits
  • Referrals increase chances of interviewing at Mars BPO by 2x
  • Opportunity to unlock community knowledge in a new way
Others

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