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B2B Evaluation Expert

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Key Responsibilities

The QA Executive will be responsible for:

  • Evaluating and assessing B2B sales calls for quality, accuracy, and adherence to company guidelines.
  • Providing detailed feedback and actionable recommendations for improvements.
  • Reviewing sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensuring emails and chats align with brand tone and customer engagement standards.
  • Monitoring inbound sales leads to ensure proper handling and response time.
  • Evaluating the quality of inbound lead engagement and providing feedback for improvement.
  • Conducting coaching sessions with sales representatives based on findings from call, email, and chat evaluations.
  • Offering constructive feedback to improve performance and overall customer experience.
  • Performing regular account audits to ensure accurate and up-to-date information is maintained.
  • Ensuring all accounts meet required standards and compliance guidelines.