Ecommerce Career Path

6 hours ago

Islamabad, Islamabad, Pakistan beBeeSpecialist Full time
Job Title: Ecommerce Specialist

Direct message the job poster to get started with this role.

The E-commerce Operations Associate is responsible for processing and fulfilling online orders, coordinating with delivery teams and courier services, troubleshooting delivery issues, and handling customer queries. This role is fast-paced, tech-driven, and requires strong coordination and problem-solving skills.

Key Responsibilities:

  • Order Processing
  • Monitor and fulfill daily orders from the website
  • Print shipping labels, prepare packages, and hand them off for dispatch
  • Ensure accurate packaging and timely order updates
  • Delivery Coordination
  • Communicate with internal riders and third-party courier partners
  • Track dispatches and handle redelivery or address issues
  • Work with the warehouse and dispatch teams for efficient handover
  • Customer Support
  • Respond to order inquiries, complaints, and tracking requests via WhatsApp, email, or call
  • Coordinate redeliveries, returns, and refunds as per company policy
  • Log customer issues and escalate when necessary
  • Platform Management
  • Assist in updating product listings, stock, prices, and photos on Shopify or relevant platform
  • Monitor site health and flag any tech-related issues to management
  • Reporting
  • Maintain daily logs of orders fulfilled, returned, delayed, and customer feedback
  • Provide weekly performance summaries on fulfillment, delivery issues, and sales

Required Skills & Qualifications:

  • Intermediate or Bachelor's degree in Business, IT, or similar
  • 1–2 years of e-commerce or logistics experience preferred
  • Proficient in basic computer operations and Google Sheets
  • Strong communication and organizational skills
  • Tech-friendly and eager to learn

Benefits:

Location: On-site at Kandle & Co. Warehouse Office

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 6:00 PM

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Retail

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