
Ecommerce Career Path
8 hours ago
Direct message the job poster to get started with this role.
The E-commerce Operations Associate is responsible for processing and fulfilling online orders, coordinating with delivery teams and courier services, troubleshooting delivery issues, and handling customer queries. This role is fast-paced, tech-driven, and requires strong coordination and problem-solving skills.
Key Responsibilities:
- Order Processing
- Monitor and fulfill daily orders from the website
- Print shipping labels, prepare packages, and hand them off for dispatch
- Ensure accurate packaging and timely order updates
- Delivery Coordination
- Communicate with internal riders and third-party courier partners
- Track dispatches and handle redelivery or address issues
- Work with the warehouse and dispatch teams for efficient handover
- Customer Support
- Respond to order inquiries, complaints, and tracking requests via WhatsApp, email, or call
- Coordinate redeliveries, returns, and refunds as per company policy
- Log customer issues and escalate when necessary
- Platform Management
- Assist in updating product listings, stock, prices, and photos on Shopify or relevant platform
- Monitor site health and flag any tech-related issues to management
- Reporting
- Maintain daily logs of orders fulfilled, returned, delayed, and customer feedback
- Provide weekly performance summaries on fulfillment, delivery issues, and sales
Required Skills & Qualifications:
- Intermediate or Bachelor's degree in Business, IT, or similar
- 1–2 years of e-commerce or logistics experience preferred
- Proficient in basic computer operations and Google Sheets
- Strong communication and organizational skills
- Tech-friendly and eager to learn
Benefits:
Location: On-site at Kandle & Co. Warehouse Office
Working Days: Monday to Saturday
Working Hours: 10:00 AM – 6:00 PM
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
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