Senior Technical Operations Manager

The ideal candidate will serve as the backbone of our digital operations, driving operational excellence and efficient project management in support of our web presence.

This professional will oversee the technical delivery of website campaigns, including site redesigns, new feature implementations, landing pages, and content publishing updates. Project management skills are essential to ensure cross-functional involvement and accountability throughout multiple initiatives for the Digital Marketing team.

Core Responsibilities:

• Drive the technical delivery of website campaigns, ensuring seamless execution and alignment with business objectives.
• Project manage multiple initiatives for the Digital Marketing team from inception to completion, ensuring cross-functional involvement and accountability.
• Act as the point contact for publishing new web pages, ensuring adequate quality assurance is conducted to a high standard and risks are mitigated while keeping deliverables on track.
• Translate complex web marketing requirements into well-defined technical requests for the Engineering team, ensuring seamless execution and alignment with business objectives.
• Serve as the primary liaison between Marketing and Engineering, ensuring strong cross-functional collaboration and technical alignment.
• Optimize marketing operations by managing project management tools such as Jira to track progress, measure team performance, and report execution status.
• Lead strategic planning initiatives to ensure marketing operations are data-driven, scalable, and adaptable to changing business needs.

Technical Responsibilities:

• Provide technical oversight for marketing-related web projects, collaborating closely with Engineering and DevOps teams.
• Lead optimization efforts of the marketing technology stack, ensuring seamless integration of new tools, marketing automation, and analytics platforms.
• Work closely with cross-functional teams to enhance website performance and digital asset optimization for improved user experience and conversion rates.
• Monitor key website performance indicators and develop data-driven strategies to enhance engagement and efficiency.
• Stay updated on the latest web technologies, campaign management methodologies, and digital trends to ensure our website remains at the forefront of innovation.

Stakeholder & Team Management:

• Partner with Marketing Leads to remove operational bottlenecks, enabling them to focus on strategic priorities.
• Maintain continuous communication with marketing leadership, providing insights into functional objectives, execution progress, and key performance indicators.
• Encourage a collaborative, transparent, and high-performance culture within Marketing and across cross-functional teams.
• Develop and maintain detailed SOPs for project execution, ensuring best practices are documented, scalable, and easily accessible.
• Implement and maintain structured documentation processes to ensure historical reference and seamless knowledge transfer across quarters.

Qualifications & Skills:

• Minimum of 5+ years of experience in digital marketing operations, website management, strategic program management, or similar related roles.
• Strong expertise in project management frameworks, Agile methodologies, and SDLC.
• Experience in marketing technology tools, analytics platforms, and marketing automation systems. Experience with WordPress publishing tools is essential.
• Strong analytical and problem-solving skills, with the ability to proactively remove blockers and optimize workflows.
• Excellent stakeholder management and communication skills, with the ability to influence senior leadership and technical teams.
• Demonstrated ability to translate business and marketing requirements into actionable technical solutions.
• Detail-oriented with a strategic mindset, capable of pulling key insights and reporting them to executive stakeholders.
• Comfortable working in a fast-paced, agile environment with competing deadlines and shifting priorities.
• Highly self-motivated, with a proactive approach to delivering quality results within required timelines.
• Exceptional interpersonal skills, with a strong ability to facilitate discussions, and drive alignment across departments.

This role will be based in one of the following locations: Karachi Division, Pakistan. We offer competitive salary ranges and equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.