Business Development and Customer Liaison Role

11 hours ago

Islamabad, Islamabad, Pakistan beBeeCustomerEngagement Full time 6,000,000 - 8,000,000
Customer Engagement Specialist

We are seeking a skilled professional to serve as the key liaison between our customers and service delivery teams. This role ensures that all aspects of service delivery align with customer expectations and contractual obligations, driving operational efficiency, revenue growth, and customer satisfaction.

Key Responsibilities:
  • Act as the primary point of contact for customers in the Completions domain.
  • Evaluate service delivery to ensure it meets contractual terms, customer objectives, and performance metrics.
  • Coordinate communication between customers and internal technical teams.
  • Analyze customer job requirements and assess associated risks.
  • Prepare and present cost estimates and technical job proposals.
  • Capture and manage customer job requests and feedback.
  • Monitor service quality and facilitate customer satisfaction reviews.
  • Resolve billing disputes and ensure accurate documentation and field tickets.
  • Support forecasting for workforce, assets, and product demand specific to Completions.
  • Identify and capture cross-Product Line sales leads and contribute to account planning.
  • Collect and share market intelligence, competitor insights, and customer trends.
Qualifications:
  • Bachelor's degree in engineering, Petroleum, or a related technical field.
  • 5+ years of experience in customer-facing roles within the oilfield services or energy sector.
  • Solid understanding of Completions operations and technologies.
  • Strong communication, negotiation, and relationship management skills.
  • Proficiency in service delivery tracking systems and data analysis tools.
  • Ability to work collaboratively in a fast-paced, cross-functional environment.

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