Call Center Customer Experience Specialist

3 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

As a Call Center Representative, you will be responsible for managing large amounts of incoming phone calls.

You will need to identify and assess customers' needs to achieve satisfaction.

Your goal is to build sustainable relationships and trust with customer accounts through open and interactive communication.

You will provide accurate, valid, and complete information by using the right methods/tools.

You are expected to keep records of customer interactions, process customer accounts, and file documents.

You must follow communication procedures, guidelines, and policies.

Taking the extra mile to engage customers is crucial in this role.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • A track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma required

This is a night shift job based in US, with shifts running from 7:00 PM to 1:00 AM or 7:00 PM to 4:00 AM.

The job types include Full-time, Part-time, Contract, and Fresher.

Job Details:

  • Type: Customer Support
  • Location: Telecommunications - Rawalpindi, Pakistan (Note: This is a remote opportunity)

Benefits:

  • Competitive salary range: Rs25,000.00 - Rs50,000.00 per month
  • Ongoing training and development opportunities

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