Avaya IT Support Technician

3 days ago


Lahore, Punjab, Pakistan Avira Technologies Full time

Call Center Expert

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We are seeking a highly experienced Call Center Expert to join our team and work on international projects. The ideal candidate must have hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.

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Main Responsibilities

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  • Develop and implement call center solutions using Avaya Aura Enterprise Contact Center.
  • Troubleshoot hardware allocations and resolve PRI/CO Trunks issues.
  • Configure/install soft phones and perform ARS Configuration.
  • Maintain systems and their applications, including any ancillary systems, and coordinate, install, test, and troubleshoot transmission facilities (OC48, T3, T1 PRI, SIP, and DS0).
  • Provide exceptional customer service and work effectively with co-workers to achieve project goals.
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About Our Team

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Avira Technology is a global company providing high-quality business technology solutions.

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Requirements

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  • Candidates must have experience in Client Enablement Services (CES), SAL Gateway, High Availability AES servers, G-450 Gateway, and ability to handle multiple priorities simultaneously.
  • Strong computer skills with emphasis on applications and ability to communicate complex technical information effectively to both technical and non-technical audiences.
  • Effective time management for involvement in special task order projects assigned by the supervisor.
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Application Process

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Interested candidates can email their resume and mention the Job Title: Avaya Aura/Communication Manager Engineer in the subject line.



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