Client Relations Manager

1 day ago


Islamabad, Islamabad, Pakistan ibex Full time

Ibex is seeking a talented CX Operations Specialist to join our team. In this role, you will be responsible for coordinating and executing customer-facing activities, ensuring seamless customer experiences and building strong relationships with our clients.

Responsibilities:
  1. Coordinate customer communications and ensure timely response to inquiries.
  2. Develop and implement process improvements to enhance customer satisfaction.
  3. Collaborate with internal teams to identify and address customer pain points and areas for improvement.
Requirements:
  • Bachelor's degree or above in a relevant field.
  • Proven experience in customer-facing roles, preferably in a similar industry.
  • Excellent written and verbal communication skills in English.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office, particularly Excel and Word.


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