
Client Success Manager
3 days ago
Job Title: Client Success Manager
Job Description:
At ZEN PVT LIMITED, we are seeking an experienced Client Success Manager to join our team. In this role, you will be responsible for managing client relationships and ensuring their success with our products and services.
Key Responsibilities:- Sales Support & Achievement:
- Develop and implement strategies to drive client satisfaction and retention.
- Collaborate with internal teams to ensure seamless client service delivery.
- Nurture long-term relationships with existing clients to drive loyalty and repeat business.
- Act as the primary point of contact for clients, providing proactive support and resolving inquiries in a timely manner.
- Provide regular updates to clients on their accounts, including sharing financial statements and transaction summaries.
- Ensure accurate and timely delivery of statements and resolve any discrepancies or queries.
- Bachelor's degree in a related field (preferred).
- Proven experience in client success, account management, or sales.
- Excellent communication, interpersonal, and negotiation skills.
- Strong organizational skills with attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and CRM tools.
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