
Enterprise Support Specialist
1 week ago
Key Roles and Responsibilities:
- Monitor systems, applications, and hardware in the processing environment for abnormal conditions.
- Troubleshoot technical issues with development and quality assurance teams to resolve problems efficiently.
- Maintain scheduling systems and procedures for the processing environment.
- Plan and execute changes, problem-solving, and incident management processes.
- Research and resolve user problems, as well as issues with software systems, operations, and assigned processing environments.
- A bachelor's or master's degree in computer science or a related field with 3-5 years of experience.
- Hands-on experience with Azure Application Insights for log analysis and troubleshooting.
- Familiarity with backend APIs, including request/response journeys performed at the front end.
- Strong experience in monitoring tools like New Relic or Splunk and Grafana.
- Able to create, modify, and interpret dashboards and alerts based on application health and performance.
- We offer a dynamic work environment with cutting-edge technologies.
- Ongoing learning and collaboration opportunities.
- A chance to contribute to the success of the company and personal growth.
We are a team of over 700 individuals working on innovative enterprise projects and products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
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Technical Support Specialist
1 week ago
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