Service Department Lead

7 days ago


Lahore, Punjab, Pakistan Suzuki Cantt Motors Full time

As a key member of our team at Suzuki Cantt Motors, the Service Department Lead plays a pivotal role in maximizing efficiency, revenue, and productivity within our service department.

This position requires a strong technical background, as well as extensive experience in supervising technicians and dealing with customers.

The ideal candidate will have previous experience as a service adviser or service receptionist and be able to interpret customer descriptions of their vehicle problems.

We are looking for a highly skilled individual who can collaborate with colleagues in parts and accident repair departments to improve overall performance and profitability.

Job Responsibilities:

  • To ensure that all work is carried out to the highest standards of Pak Suzuki.
  • To supervise and guide technicians to identify service requirements and assess their work.
  • To develop and implement promotional campaigns to encourage owners to choose Suzuki Cantt Motors for their next service or repair.
  • To provide excellent customer service skills to deal with any customer concerns or complaints.
  • To arrange training programs for technicians to keep their skills up to date.

Requirements:

  • A strong technical background acquired through education or training at a college or trade school.
  • Extensive practical experience in vehicle servicing and repairs.
  • Previous experience as a service adviser or service receptionist.
  • Excellent diagnostic skills to identify service requirements.
  • Good communication and customer service skills.


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