Service Excellence Lead

3 days ago


Lahore, Punjab, Pakistan Talent Splendor Full time
Job Description

We are seeking a dynamic and experienced Customer Service Operations Manager to lead our client's service operations in Lahore. The ideal candidate will ensure exceptional customer support, efficient service delivery, and long-term client satisfaction, strengthening the company's reputation in the dairy machinery sector.

The successful candidate will head the After-Sales Service Department, ensuring seamless Commissioning of Equipment, operations, and excellent customer experience. They will develop and implement strategies to enhance service efficiency and customer retention, manage and train service teams to maintain high performance and technical proficiency, and address and resolve customer complaints effectively while ensuring compliance with company standards.



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