
Collection Operations Lead
1 week ago
Job Overview:
The ideal candidate will oversee the entire recovery process and team of officers.
Main Responsibilities:
- Manage overall recoveries, supervise a team, and own recovery activities
- Maintain accurate records of collection activity and recovered amounts
- Provide training, guidance, and support to the Recovery Team for optimal performance
- Demonstrate reliability through consistent attendance and adherence to schedules
- Perform daily, weekly, and monthly Recoveries Reports for management
- Resolve recovery-related issues and address legal concerns
- Lead a team of recovery officers in overseeing the overall collection and recovery process
Key Skills and Qualifications:
- Strong analytical, negotiation, communication, and team leadership skills
- High level of out-station visits required
- Experience with handling old recoveries and resolving complex issues
Working Conditions:
- 3-year contract duration
- Frequent follow-ups with the Recovery team to meet targets
Ideal Candidate Profile:
- Results-driven professional with excellent problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication and interpersonal skills
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