
Java Technical Support Specialist
1 day ago
As a seasoned technical expert, you will play a pivotal role in managing and resolving complex technical issues within our Java-based applications and services.
Our team operates remotely to drive significant impact worldwide, and we're seeking an experienced professional to join our incident response team.
Key Responsibilities:- Manage, troubleshoot, and resolve intricate technical problems in Java-based applications and services.
- Provide technical leadership and lead incident response efforts, implementing robust root cause analysis methodologies.
- Offer on-call technical support coverage during designated time slots, including weekends.
- Oversee system monitoring and establish protocols for efficient incident response.
- Troubleshoot and resolve the most complex issues in Java applications and services.
- Develop and implement comprehensive root cause analysis (RCA) frameworks and procedures.
- Create detailed technical documentation and knowledge base articles for team reference.
- Mentor junior support engineers and provide technical guidance to development teams.
This is an exceptional opportunity to leverage your expertise in Java technical support and incident response to drive business success.
What We Offer- A dynamic and remote work environment with opportunities for growth and development.
- A collaborative team of experienced professionals dedicated to delivering high-quality results.
- The chance to develop and implement cutting-edge technologies and solutions.
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