Chat Process Specialist

1 day ago


GulshaneIqbal Town, Pakistan beBeeCommunication Full time 600,000 - 800,000
Job Opportunity:

We are seeking a skilled and dedicated individual to fill the role of Chat Process Specialist. This position involves providing exceptional customer service through various communication platforms.

  • Key Responsibilities
  • Deliver timely and accurate responses to customer queries via chat, email or phone
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain detailed records of customer interactions and transactions

Required Skills:

  • Excellent Communication Skills: Strong written and verbal communication skills with ability to communicate effectively in a fast-paced environment
  • Customer-Centric Approach: Demonstrated ability to understand and meet customer needs with empathy and professionalism
  • Problem-Solving Skills: Quick thinking and effective problem-solving abilities with attention to detail
  • Tech-Savvy: Proficient in using various communication platforms and tools including but not limited to CRM software
  • Adaptability: Ability to thrive in a dynamic work environment with changing priorities and deadlines

Qualifications:

  • Previous experience in a customer service or chat process role is preferred
  • High school diploma or equivalent; additional education or certification is a plus

Benefits:

  • Competitive salary with performance-based incentives
  • Opportunities for ongoing training and development
  • Health and wellness benefits


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