Technical Support Specialist

18 hours ago

GulshaneIqbal Town, Pakistan beBeeSupport Full time $60,000 - $80,000
Job Title: Technical Support SpecialistTechincal Support Specialists are the backbone of our customer support team. They act as a point of contact for customers, responding to their inquiries and resolving issues in a timely manner. Key Responsibilities: 
  • Diagnose and resolve technical issues over phone, email or chat.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Analyze customer needs and provide effective solutions.
  • Maintain accurate records of customer interactions and escalate complex issues when necessary.
  • Provide training and guidance to less experienced colleagues.
  • Continuously improve processes and procedures to enhance customer satisfaction.
  • Adhere to all relevant policies and procedures.
  • Demonstrate a strong commitment to excellent customer service.
 Requirements: 
  • Prior experience in B2B technical support.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with CRM software and other productivity tools.
  • Degree in Computer Science or related field.
  • Affinity for lifelong learning and professional development.
 Benefits: 

This role offers the opportunity to make a real difference in the lives of our customers. As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • The chance to work with a dynamic and innovative company.
  • Ongoing training and development opportunities.

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