Digital Customer Experience Manager

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerRelationship Full time 900,000 - 1,200,000

About us

We are a leading IT recruitment agency and training provider with over two decades of expertise in the digital technology sector.

Our specialized teams connect top talent with global opportunities across various industries, roles, salaries, and locations.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more.

Practical, hands-on learning and mentorship from industry experts result in a remarkable placement rate. With monthly live classes, real-world projects, and extensive resources, we stand out.

Purpose of the Job – Overview

We are looking for a CRM Specialist to manage, optimize, and enhance our customer relationship management system.

The ideal candidate will play a critical role in streamlining sales, marketing, and customer service processes, ensuring smooth CRM operations, and driving business growth.

Key Responsibilities:

  • Configure and customize Microsoft Dynamics 365 CRM, including workflows, dashboards, and reporting.
  • Analyze business processes and recommend improvements using CRM automation, integration, and customization.
  • Provide technical support, troubleshooting, and training for CRM users.
  • Implement best practices in CRM data governance to ensure data integrity, accuracy, and security.
  • Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  • Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
  • Generate insightful reports and dashboards to support business decision-making.
  • Ensure CRM configurations comply with data privacy and security regulations.

Requirements:

  • Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
  • 2 years of hands-on experience with Microsoft Dynamics 365 CRM.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work independently and collaborate with cross-functional teams.

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