Customer Service Manager

1 week ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Description

The Call Center Operations Manager is responsible for overseeing the daily operations of a contact center. Key responsibilities include:

  • Managing staff and scheduling to meet business objectives.
  • Developing and maintaining quality assurance protocols.
  • Coordinating training programs to enhance staff performance.
  • Evaluating provider schedule templates for optimal efficiency.
  • Collaborating with internal stakeholders on operational matters.
Requirements

To be successful in this role, candidates should possess:

  • A comprehensive understanding of marketing strategies and appointment scheduling.
  • Experience in call center operations and management techniques.
  • Excellent communication and problem-solving skills.
Location

This position is based in Information Services - Rawalpindi, Pakistan.


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