Senior Operations Lead

6 days ago

Karachi, Sindh, Pakistan beBeeOperations Full time 800,000 - 1,500,000

Are you looking for a challenging role that involves leading and managing technical support operations? Do you have a proven track record of ensuring Service Level Agreement (SLA) compliance and campaign performance?

We are seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for leading and managing technical support operations, ensuring SLA compliance and campaign performance, monitoring agent productivity and reducing shift leakages, forecasting, planning, and allocating resources effectively.

You will also be responsible for coaching and counseling team members to improve performance, managing team stats and reports, and coordinating with clients to ensure policy compliance. Additionally, you will need to ensure proper staffing in each shift.

If you have a strong background in contact center operations or a relevant field and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Lead and manage technical support operations
  • Ensure SLA compliance and campaign performance
  • Monitor agent productivity and reduce shift leakages
  • Forecast, plan, and allocate resources effectively
  • Coverage:
  • Coach and counsel team members to improve performance
  • Manage team stats and reports
  • Coordinate with clients to ensure policy compliance
  • Evaluate:
  • Ensure proper staffing in each shift
Benefits:

This role offers a range of benefits, including the opportunity to work with a dynamic team, develop your leadership skills, and take on new challenges. You will also have the chance to make a real difference in the lives of our customers and colleagues.

Requirements:

To be successful in this role, you will need to have a minimum of 3 years' experience in contact center operations or a relevant field. You should also have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

In addition, you will need to have a strong understanding of service level agreements, campaign performance metrics, and staff management principles. You should also be able to analyze data, identify trends, and develop solutions to improve business outcomes.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. You will also have access to a range of training programs and resources to help you succeed in your role.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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