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Amazon Drop Shipping Lead
5 days ago
About the Role:
The AK Group is seeking an experienced Amazon Drop Shipping Lead to join our team. In this role, you will be responsible for managing the full life cycle of drop shipping on Amazon, including business development, product listing and inventory management, order processing, record keeping, and customer relations.
Responsibilities:
- Business Development:
- We are looking for a highly skilled individual who can develop and maintain a successful drop shipping business on Amazon.
- This includes filtering out products based on eligibility, availability, demand, sales volume, and profitability.
- You will also be responsible for maintaining detailed records in excel format with ASIN and 3rd party product code for reference.
- Strategically determining sales targets and coordinating with suppliers on new product launches, seasonal products, forecasts, and demand planning.
- Dropshipping store changes require close supervision to meet both sales goals and market price competition.
- Product Listing and Inventory Management:
- Our ideal candidate will have excellent product listing skills and be able to strategically list product(s) on Amazon based on competitor analysis, price analysis, shipping time, inventory, buy box, and sales expectation.
- Control and close supervision of listed products' prices throughout the shift to meet both sales goals and market price competition.
- Communicate with suppliers regarding product samples and limited-time promotions.
- Obtaining sample products for quality controls on all listed product types.
- Monitoring inventory levels regularly to meet daily sales targets.
- Business Management (Order Processing):
- Ensuring on-time order processing with a team of Virtual Assistants is another core function of the drop shipping lead.
- Closely coordinate with the Human Resources team to ensure the appropriate number of VAs are recruited.
- Target-based shift and schedule development with the HR team for order processing VAs.
- Supervising VAs to ensure all orders are properly processed and dispatched according to instructions from end customers.
- Order tracking with suppliers and updating customers with tracking numbers.
- Communicating with suppliers to coordinate orders and deliveries.
- Dispatching orders from drop-shipping warehouses as needed.
- Record Keeping:
- Maintain daily orders processing sheet and coordinate with the finance team.
- Update and maintain periodic reports to be shared with the management team.
- Customer Relations:
- Collaborate with suppliers to resolve billing issues and ensure the quality of products.
- Communicate with customers via phone, email, or website online chat, ensuring responses to customers are within a 24-hour window.
- Keep track of the health of all accounts and update management on any concerns or issues.
- Counter and manage customer claims, arrange for refunds and rectify complaints.
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