Technical Engagement Manager
1 day ago
At DigitalOcean, we're seeking a skilled Technical Account Manager to join our team. As a key member of our Technical Success group, you'll partner with our most critical business customers to ensure their success on our cloud platform. This role requires a unique blend of technical expertise, customer advocacy, and strategic thinking, making it an exciting opportunity for the right candidate.
Key Responsibilities:
- Technical Consultation & Architecture Design:
- Develop and maintain deep expertise in DigitalOcean's product portfolio and the evolving cloud ecosystem.
- Help design, diagram, and plan infrastructure architectures tailored to customer use cases.
- Conduct regular technical consultation sessions and workshops to empower customers to manage their cloud environments effectively.
- Proactive Customer Engagement & Growth:
- Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
- Conduct Quarterly Business Reviews (QBRs) to assess customer progress, understand their evolving needs, and align strategies for future growth.
- Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
- Advocacy & Cross-Functional Collaboration:
- Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
- Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, providing seamless customer experiences.
Requirements:
- Technical Expertise:
- Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
- Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
- Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
- Customer-Centric Approach:
- Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
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