IT Service Delivery Specialist

12 hours ago


Lahore, Punjab, Pakistan beBeeCustomer Full time $60,000 - $120,000
Job Title: IT Client Success Representative

As a proactive and motivated System and Network Engineer, you will become a valued member of our team by delivering top-notch remote support to diverse users.

This role involves tackling challenges head-on, ensuring seamless operations and unrivaled service quality through skilled troubleshooting.

About Us:

We empower businesses and individuals to achieve their goals in the digital age by providing cutting-edge software solutions.

We offer multiple services to clients across the United States and Pakistan.

Job Description:
  • Manage client life cycles and build strong relationships with existing clients, key decision-makers, and stakeholders.
  • Provide relevant information to existing clients on how to optimize software solutions for client satisfaction.
  • Collect feedback and suggestions from clients and work out action plans.
Skills and Qualifications:
  • BS or MS in IT, CS, SE, Telecom, or related fields.
  • 3+ years of IT or related experience.
  • Interpersonal skills including telephony, communication, active listening, and customer care.
  • Technical issue diagnosis skills.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of organization's key IT services for support provision.
Benefits:

By joining our team, you will gain valuable experience in the IT industry and contribute to delivering exceptional service quality.


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