IT Service Delivery Specialist

7 hours ago

Lahore, Punjab, Pakistan beBeeServiceManagement Full time 8,000,000 - 12,000,000
Job Title: IT Service Management Professional

The ideal candidate should hold a Bachelor/Master's degree in Computer Sciences. They should have at least 4-5 years of experience in Customer Services, preferably in a technical environment.

They should have experience in managing and resolving complex technical issues, as well as hands-on experience with network, systems, applications, utilities, and security suite on clients' systems/end-user machines. The ideal candidate should be able to analyze, troubleshoot, and investigate technical problems.

Key Responsibilities:

  1. Manage large teams for successful completion of work projects.
  2. Resolve troubles and incidents efficiently.
  3. Provide expert technical support on all end-user issues in the area of IT Networks, systems, and security.
  4. Coordinate effectively with different functional teams within the organization.

Essential Skills:

  1. Have a thorough understanding of IT service management principles.
  2. Should have expertise in system administration procedures and IT service delivery.
  3. Have excellent communication and interpersonal skills.
  4. Have strong problem-solving, analytical, and presentation skills.
  5. Have sound coordination and follow-up skills.
  6. Be proficient in English language.
  7. Be a team player who can work collaboratively.
  8. Should be dynamic, organized, and proactive in their approach.

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