Quality Monitoring Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeQuality Full time 900,000 - 1,050,000

Job Overview

As a Quality Monitoring Specialist, you will play a crucial role in ensuring the highest standards of service quality and compliance. The ideal candidate will have strong analytical skills and the ability to communicate effectively.

Key Responsibilities:

  • Assess employee performance and service quality by monitoring inbound and outbound calls
  • Evaluate customer interactions based on accuracy, communication skills, and adherence to company standards
  • Document call evaluations and maintain accurate records of performance metrics
  • Provide constructive feedback to customer service representatives to enhance communication and service delivery
  • Collaborate with team leaders to develop coaching sessions and training programs
  • Identify trends and patterns in customer interactions to recommend process improvements
  • Ensure compliance with industry regulations and company policies
  • Work with cross-functional teams to implement quality initiatives for improved customer satisfaction
  • Generate and analyze quality reports, including call quality scores and customer feedback
  • Present findings and actionable insights to management for strategic decision-making
  • Participate in calibration sessions to ensure consistency in quality assessments across teams
  • Assist in refining call scripts and communication guidelines for better customer interactions

Requirements:

  • Bachelor's degree in Business Administration, Communications, or a related field (preferred)
  • Proven experience in call quality monitoring, customer service, or a similar role
  • Strong analytical skills and attention to detail
  • Excellent communication and interpersonal skills
  • Proficiency in call monitoring tools and CRM software
  • Ability to provide constructive feedback and coaching

  • Environmental Monitoring Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeEnvironmental Full time

    Environmental Monitoring SpecialistAbout the RoleWe are seeking a seasoned environmental monitoring specialist to lead our risk assessment efforts and ensure Compliance Risk Management (CRM) remains adaptive and resilient.The successful candidate will design and implement an outward-looking review process, leveraging IMF and OECD guidance to identify key...

  • Call Quality Analyst Monitoring

    2 weeks ago

    Islamabad, Islamabad, Pakistan Translation Empire Full time $40,000 - $80,000 per year

    We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

  • Call Quality Analyst Monitoring

    2 weeks ago

    Islamabad, Islamabad, Pakistan Translation Empire PK Full time

    We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

  • Quality Assurance Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan EaseFix Full time 800,000 - 1,200,000 per year

    Job Title: QA SpecialistLocation: DHA Phase 2, IslamabadTimings: 12:00 PM – 9:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented QA Specialist to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be responsible for monitoring calls,...

  • Quality Assurance Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Mamango Full time

    Quality Assurance Specialist Mamango, Pakistan Responsibilities:Participate in application planning meetings.Ensure data integrity standards.Perform reviews, walkthroughs, or inspections.Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring...

  • Quality Assurance Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan EaseFix Full time 800,000 - 1,200,000 per year

    Job Title: Quality Assurance Specialist - Call CenterLocation: DHA Phase 2, IslamabadTimings: 12:00 PM – 9:00 PM (Monday to Friday)Department: Quality AssuranceJob Overview:We are looking for a dedicated and detail-oriented QA - Call Center to oversee and maintain the quality standards of our customer support operations. The ideal candidate will be...

  • Service Quality Assurance Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan Mozack Full time

    Service Quality Assurance Specialist (QA)Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer...

  • Remote Monitoring Specialist

    7 days ago

    Islamabad, Islamabad, Pakistan beBeeMonitoring Full time 8,000,000 - 12,000,000

    Senior Monitoring Systems ExpertWe are seeking an experienced Senior Monitoring Systems Expert to oversee the setup, functioning, and maintenance of remote monitoring systems at gas metering stations.Key Responsibilities:• Oversee the setup, functioning, and maintenance of remote monitoring systems at gas metering stations.• Ensure the smooth operation...

  • Senior Quality Auditor

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeQuality Full time 800,000 - 1,000,000

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled and detail-oriented Quality Assurance Specialist to join our organization.In this role, you will be responsible for ensuring the highest level of quality in call center operations through live monitoring and recording systems.You will identify training needs for sales teams and...

  • Quality Assurance Agent

    2 weeks ago

    Islamabad, Islamabad, Pakistan Microcred Full time

    ResponsibilitiesPerforming call quality monitoring and following all standards.Able to work or assign tasks/targets assigned by management.Prepare analysis reports for internal and external departments.Excellent verbal and systematic skills (MS Office, monitoring software).Ability to multitask.Job SpecificationProven work experience as a Quality Assurance...