Technical Product Expert, Customer Success
2 days ago
Motive is seeking a talented Technical Support Engineer - Tracking and Telematics to join our team. As a Subject Matter Expert, you'll provide technical expertise and exceptional customer service, managing, tracking, diagnosing, and troubleshooting cases in Technical Support.
You'll communicate with customers about reported issues, escalated cases, and urgent inquiries, utilizing tools developed by the engineering team to modify user/vehicle data for resolving support issues.
Data analysis is a key aspect of this role, as you'll perform assessments using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo to determine the impact and prevalence of issues.
Your Key Responsibilities:- Provide exceptional customer support through effective communication and problem-solving skills.
- Analyze complex data sets to identify trends and root causes of errors.
- Collaborate with Technical Leads to develop solutions and implement changes.
- Continuously improve customer experience through process enhancements and knowledge sharing.
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