Customer Service and Operations Director

4 days ago


Karachi, Sindh, Pakistan beBeeOperations Full time 1,500,000 - 2,000,000
Senior Operations Manager for Customer Service and Facilities

We seek a highly skilled professional to oversee the efficient operation of our customer service team in the facilities industry. This is a senior-level, full-time role that requires a focus on delivering exceptional customer experiences and ensuring seamless operations.

Key Responsibilities:
  • Leverage your leadership skills to drive team performance and achieve operational excellence.
  • Evaluate the effectiveness of quality control measures to guarantee end-to-end closure of work orders in compliance with established protocols.
  • Develop and present weekly, bi-weekly, and monthly reports to stakeholders, highlighting key performance indicators and areas for improvement.
  • Analyse data to identify trends and opportunities for growth within the organisation.
Requirements:
  • A bachelor's degree in business administration or a related field.
  • At least five years' experience in facilities management, preferably with three years in a customer-facing environment.
  • Excellent verbal and written communication skills in English.
  • Proficiency in Microsoft Office and FMP systems.
  • Strong supervisory skills, including planning, organisational, and people management.


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