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Director of Customer Services

2 weeks ago

Karachi, Sindh, Pakistan Innovative Private Limited Full time
Customer Service Excellence Manager

Innovative Private Limited is seeking a Customer Service Excellence Manager to lead our service operations in Karachi. The successful candidate will be responsible for managing client services, supervising staff, and driving operational excellence.

Key Responsibilities:
  • Oversee client services operations, focusing on customer satisfaction and efficiency.
  • SUPERVISE staff through team leads, ensuring optimal resource utilization and timely issue resolution.
  • Analyze key performance metrics, implementing corrective actions to maintain and improve internal performance benchmarks.
  • Maintain open communication with internal and external clients, striving for exceptional service delivery.
  • Ensure adherence to SLA guidelines.
  • Collaborate with clients to develop and implement preventive maintenance plans.
  • Submit timely MIS reports to management, providing valuable insights for informed decision-making.
  • Develop long-lasting relationships with customers, fostering a positive work culture.