Customer Service Representative

2 weeks ago

Lahore, Punjab, Pakistan beBeeCustomerCare Full time
Customer Care Executive

We are seeking a highly skilled and customer-focused individual to join our organization as a Customer Care Executive. This role requires effective communication, problem-solving, and time management skills.

Key Responsibilities:
  • Handle and respond to customer calls professionally and efficiently.
  • Provide online support to customers regarding company services, including fault rectifications and Network Trouble Tickets.
  • Work closely with the Operations team to ensure timely resolution of customer issues.
  • Maintain accurate records of faults for respective regions and execute special tasks assigned during duty hours.
Hiring Criteria:
  • Qualification: Minimum graduate from a reputable university.
  • Communication Skills: Fluent in English and Urdu with a neutral dialect.
  • Experience: Preferably 6 months to 1 year of experience in customer service.
  • Performance-based incentives available for meeting or exceeding targets.
Work From Home Option:
  • Option to work from home after 6 months of successful performance, subject to certain requirements.
Requirements to Work From Home:
  • Own a laptop/system with Core i3 or higher specifications.
  • Power backup system, such as UPS/Generator.
  • Internet connection with speed higher than 4MB (excluding PTCL).
  • Headgear (headset with microphone) for clear communication.
  • A dedicated workspace at home for work.

The ideal candidate will possess excellent interpersonal and problem-solving skills, with the ability to work effectively in a fast-paced environment.

This role offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

As a valued member of our team, you will have access to ongoing training and professional development programs, designed to enhance your skills and knowledge.

In addition to a dynamic and supportive work environment, we offer flexible working arrangements, including remote work options, to help balance your work-life priorities.

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