Support Operations Lead

Job OverviewCoinbase is seeking a highly skilled and experienced individual to fill the role of Associate Manager, Customer Support. As a key member of our customer support team, you will be responsible for managing a team of customer support agents and leading initiatives aimed at improving operations.

Coinbase is searching for an experienced professional to serve as Strategic Support Operations Lead.Primary Responsibilities:Design and execute operational strategies to enhance customer satisfactionUtilize process improvement methodologies to optimize operationsLead cross-functional projects to drive performance improvementsDevelop a high-performing team...

Job DescriptionAt Coinbase, we are on a mission to increase economic freedom in the world. As an Operations Manager of Support Operations, you will play a pivotal role in driving our customer experience strategy forward.You will lead a global team of Customer Experience (CX) managers and oversee more than 150 frontline customer support agents. Your primary...

About ECS MEECS ME seeks an experienced IT Operations Lead to lead our technology team. This role involves overseeing the IT infrastructure, managing cross-functional teams, and ensuring the delivery of high-quality support services.Main ResponsibilitiesDevelop and implement IT strategies that meet business objectives.Collaborate with cross-functional teams...

RequirementsOur ideal candidate will have:12+ years experience managing multi-level CX Operations teams, 3+ years experience managing operations in a volatile/hyper-growth environmentStrong problem-solving skills; adept at frequent context switching; autonomous operator; able to work on multiple projects at onceEmotionally intelligent – can easily gain...

Required Skills and QualificationsCandidate must be customer-obsessed and motivated by Coinbase's mission to craft a seamless support experience for our global customer base.Excellent track record of leading deeply engaged and high-performing teams and using metrics to make business decisions.BenefitsCompetitive salary and benefits package.Opportunities for...

About ECS MEWe are ECS ME, a leading organization that requires an exceptional IT Operations Lead to ensure seamless IT operations. Our team is dedicated to delivering outstanding end-user support services and driving operational stability.Main ResponsibilitiesDevelop and implement high-availability systems to ensure minimal downtime.Collaborate with...

Unlock Your PotentialA career that stands out from the crowd awaits you at HSBC. With a wide range of opportunities and support, we empower professionals to achieve their goals and reach new heights.As one of the world's leading banking and financial services organisations, we operate in 64 countries and territories, helping businesses thrive and economies...

At Warner Bros. Discovery, we are seeking a highly skilled Technical Manager to join our Integration team. As a key member of our team, you will be responsible for providing technical expertise in supporting and enhancing the Integration suite (Redwood). Your primary job functions will include day-to-day configuration/development of the Redwood...

About the RoleWe are seeking an experienced Senior Operations Lead to join our team at Softobiz. As a key member of our organization, you will be responsible for leading project operations and compliance functions.Key Responsibilities:Resource planning in projects, including workforce allocation and utilization.Work planning and effort estimation to ensure...

We are looking for a talented individual to join our team at ECS ME.Job Overview:This Application Support Specialist position involves providing technical support within the ITIL framework for wealth management applications.Provide application production support within the ITIL framework.Ensure seamless operations for wealth management applications.The ideal...

We are ECS ME, a leading organization in the industry.Job Description:The role involves providing technical support within the ITIL framework for wealth management applications.Provide application production support within the ITIL framework.Ensure seamless operations for wealth management applications.The ideal candidate will have expertise across asset...

Key Responsibilities:The Senior Lead Data Architect will be responsible for leading a team of Data Architects and overseeing the development of Enterprise Data Models. They will also support the Building Sustainable Capabilities programme with data design and play a key role in implementing the Erwin data modelling tool.Lead a team of Data ArchitectsOversee...

Key ResponsibilitiesPerforms organizational or low-level development and process test support tasks with some supervision.Executes modifications and revisions of electronic parts, software, system components, or circuitry with some guidance.Provides layout and design support for engineers and recommendations for midsized projects with some...

Risk Management and Operational ExcellenceHSBC, a global leader in banking and financial services, is seeking an experienced Market Operations Manager to join our Employee Vetting (Digital Business Services) department in India. This role presents a unique opportunity to drive operational excellence and risk management, leveraging expertise in Regulatory and...

Job DescriptionThe Chief of Staff to the India Global Business Services (GBS) Leader will play a critical role in shaping the future of our Global Business Services and Hyderabad Capability Center.Responsibilities include:Developing, implementing, and monitoring strategic initiatives that align with organizational goals for the Hyderabad site.Leading the...

Key ResponsibilitiesOperations and People ManagementManage SAP Basis & Infrastructure operational support activities at the organization's global capability centerManage SAP Infrastructure Projects Delivery from the global capability centerDirect people manager for the SAP infrastructure, development, security, and analytics resources at the global...

HSBC Overview:With operations in 64 countries and territories, HSBC is one of the largest banking and financial services organisations in the world. Our goal is to provide opportunities, support and rewards that will take you further.About This Opportunity:In this role, you will work closely with cross-functional teams to design and develop Enterprise Data...

At HSBC, we strive to be where the growth is, enabling businesses to thrive and economies to prosper.About the Role:We are seeking a Senior Lead Data Architect to lead a team of Data Architects and drive data design across our organisation. In this role, you will have the opportunity to create Enterprise Data Models, support the Building Sustainable...

Consumer Support Excellence ManagerWe're seeking a Consumer Support Excellence Manager to lead our customer experience efforts and drive excellence in our support team. The ideal candidate will have a passion for delivering outstanding support and a deep understanding of cryptocurrency and blockchain technology.In this role, you'll be responsible for...