Customer Support Operations Lead

OverviewCoinbase is a leader in the cryptocurrency market, committed to making digital currency accessible to everyone. We're seeking a highly skilled Support Operations Lead to join our team and play a critical role in shaping our customer support strategy.Responsibilities:Lead a team of customer support agents, providing guidance on best practices and...

Coinbase is searching for an experienced professional to serve as Strategic Support Operations Lead.Primary Responsibilities:Design and execute operational strategies to enhance customer satisfactionUtilize process improvement methodologies to optimize operationsLead cross-functional projects to drive performance improvementsDevelop a high-performing team...

Required Skills and QualificationsCandidate must be customer-obsessed and motivated by Coinbase's mission to craft a seamless support experience for our global customer base.Excellent track record of leading deeply engaged and high-performing teams and using metrics to make business decisions.BenefitsCompetitive salary and benefits package.Opportunities for...

Job DescriptionAt Coinbase, we are on a mission to increase economic freedom in the world. As an Operations Manager of Support Operations, you will play a pivotal role in driving our customer experience strategy forward.You will lead a global team of Customer Experience (CX) managers and oversee more than 150 frontline customer support agents. Your primary...

Job SummaryAt Coinbase, we're seeking an experienced Customer Support Supervisor to oversee a team of customer support agents and drive operational excellence across multiple channels. The ideal candidate will be passionate about delivering seamless support experiences, have a strong track record of leading high-performing teams, and be able to make...

As an Operations Manager for Customer Experience, you will spearhead efforts to streamline operations and enhance customer satisfaction.Main Responsibilities:Develop and implement operational strategiesApply Lean Six Sigma methodologies to optimize processesLead complex projects to drive performance enhancementsFoster a customer-obsessed team...

ResponsibilitiesHire and lead a global team of Customer Experience (CX) managers, and oversee more than 150 frontline customer support agentsDevelop CX metrics/KPIs, establish reporting mechanisms, and consistently monitor and deliver results at the team and agent levelLead complex projects and operational process improvement initiatives using Kaizen and...

Key ResponsibilitiesLead a team of high-performing customer service agents across multiple channels (phone, messaging, email).Manage and support initiatives aimed at improving operations through automation, elimination, and optimization.Act as a trusted point of contact for escalations and high-priority issues related to your scope.Requirements:Minimum 8...

About ECS MEECS ME seeks an experienced IT Operations Lead to lead our technology team. This role involves overseeing the IT infrastructure, managing cross-functional teams, and ensuring the delivery of high-quality support services.Main ResponsibilitiesDevelop and implement IT strategies that meet business objectives.Collaborate with cross-functional teams...

Key Account Operational Excellence LeadKuehne & Nagel Logistics is looking for a highly experienced Key Account Operational Excellence Lead to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong stakeholder and customer...

Company OverviewCoinbase is a leading cryptocurrency exchange that aims to increase economic freedom in the world. Our mission is to craft a seamless support experience for our global customer base.Job DescriptionThe Associate Manager, Customer Support role is a key position responsible for managing a team of customer support agents. The ideal candidate will...

We are seeking a seasoned leader to oversee frontline customer support agents and drive performance improvements for the Coinbase network.Key Responsibilities:Develop strategies to enhance customer satisfaction and resolution rateStreamline operations and processes using Kaizen and Lean Six Sigma methodologiesLead complex projects to drive performance...

RequirementsOur ideal candidate will have:12+ years experience managing multi-level CX Operations teams, 3+ years experience managing operations in a volatile/hyper-growth environmentStrong problem-solving skills; adept at frequent context switching; autonomous operator; able to work on multiple projects at onceEmotionally intelligent – can easily gain...

Consumer Support Excellence ManagerWe're seeking a Consumer Support Excellence Manager to lead our customer experience efforts and drive excellence in our support team. The ideal candidate will have a passion for delivering outstanding support and a deep understanding of cryptocurrency and blockchain technology.In this role, you'll be responsible for...

Solution Architect - Cloud InfrastructureAs a seasoned professional, you'll drive digital transformation and empower our customers to achieve their goals.You will be responsible for architecting and implementing scalable, secure, and efficient cloud infrastructure solutions that meet the evolving needs of our customers.This role requires a deep understanding...

Job Title: Project ManagerJob Description:As a seasoned Program Manager, you will lead cross-functional teams to deliver strategic initiatives that drive business growth and improve customer satisfaction. Your expertise in project management will enable us to achieve our goals while maintaining high standards of quality and efficiency.Key...

Logistics Customer Success ManagerWe are seeking a highly skilled Logistics Customer Success Manager to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong collaboration and communication skills, with the ability to work...

About the RoleA General Banking Officer plays a pivotal role in providing exceptional customer service and efficiently handling various banking operations at the branch level.Key Responsibilities:Handle account openings, manage customer queries, and process non-financial transactions accurately and efficiently.Maintain fixed assets inventory, security...

About ECS MEWe are ECS ME, a leading organization that requires an exceptional IT Operations Lead to ensure seamless IT operations. Our team is dedicated to delivering outstanding end-user support services and driving operational stability.Main ResponsibilitiesDevelop and implement high-availability systems to ensure minimal downtime.Collaborate with...

Risk Management and Operational ExcellenceHSBC, a global leader in banking and financial services, is seeking an experienced Market Operations Manager to join our Employee Vetting (Digital Business Services) department in India. This role presents a unique opportunity to drive operational excellence and risk management, leveraging expertise in Regulatory and...