US Healthcare Client Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBeeHealthcare Full time

Job Summary:

We are seeking a Healthcare Support Specialist to join our team. The successful candidate will be responsible for ensuring seamless communication and support for our US-based clients.

About the Role:

The Customer Success Specialist role involves building strong relationships with healthcare providers, resolving billing/claims issues, and ensuring client satisfaction through proactive account management.

The ideal candidate will have experience in medical billing and insurance claims, as well as excellent communication skills and the ability to speak fluently in English with a clear US accent.

The role requires strong problem-solving and client-handling skills, as well as the ability to multitask and manage multiple client accounts effectively.

Key Responsibilities:
  • Serve as the main point of contact for US healthcare clients regarding billing and insurance claim matters.
  • Onboard new clients, explain processes, and provide training on billing/claims workflows.
  • Manage client accounts by ensuring accurate submission and follow-up of insurance claims.
  • Proactively monitor claim statuses, identify denials, and coordinate resolutions.
  • Conduct regular check-ins with clients to address concerns and maintain satisfaction.
  • Collaborate with internal teams to resolve client issues.
  • Track and report key performance metrics.
Qualifications & Skills:
  • Bachelor's degree in Business, Healthcare Administration, or related field (preferred).
  • 1–3 years of experience in medical billing, insurance claims, or US healthcare customer support.
  • Strong knowledge of US healthcare insurance processes.
  • Excellent communication skills.
  • Strong problem-solving and client-handling skills.
  • Ability to multitask and manage multiple client accounts effectively.
What We Offer:
  • Competitive salary package with performance-based incentives.
  • Opportunity to work with a growing healthcare solutions company.
  • Professional training in US medical billing and claims management.
  • Supportive and collaborative work environment.

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