Client Support Specialist

5 days ago

Karachi, Sindh, Pakistan beBeeCommunication Full time 250,000 - 450,000
Job Title: Client Support Specialist

This is a client-focused role where you will act as the main point of contact for clients, handling queries via email, WhatsApp, and calls. You will be responsible for providing daily/weekly updates on client accounts and project progress.

You will also prepare and share reports (sales, PPC, product performance, expenses, etc.) and coordinate with internal teams to ensure client deliverables are completed on time.

Additionally, you will track and follow up on ongoing tasks, approvals, and deadlines, maintaining organized records of client communication and updates.

Assist in preparing presentations, SOPs, and client dashboards, and escalate issues to management when needed ensuring timely resolution.

Responsibilities Include:

  • Responding to client messages and emails
  • Sharing progress updates and reports in a professional format
  • Updating tracking sheets for sales, PPC, and overall performance
  • Communicating task status with clients and internal team members
  • Following up with clients for missing details, documents, or payments
Requirements:
  1. Strong written and verbal communication skills
  2. Proficiency in MS Excel / Google Sheets
  3. Ability to multitask and manage multiple clients simultaneously
  4. Organized, detail-oriented, and proactive in communication
Benefits:

A fulfilling career in client support offers many rewards and benefits.

Develop strong relationships with clients and contribute to their growth and success.

Enjoy a dynamic work environment and opportunities for professional development.

Collaborate with a talented team to achieve common goals.

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