Business Support Specialist

4 days ago

Faisalabad City Tehsil, Pakistan beBeeCustomer Full time $45,000 - $55,000
Customer Service Coordinator Role

We are seeking a highly skilled individual to support our Regional Manager and wider Business Development team. As a Customer Service Coordinator, you will ensure seamless customer service and operational excellence.

Key Responsibilities:

  • Provide support for client presentations, proposals, and other sales-related materials
  • Assist with onboarding new customers, including coordinating account setup and providing training materials
  • Support clients with technical troubleshooting and escalate issues to the relevant teams
  • Handle administrative tasks, such as processing invoices and managing order details
  • Conduct market researches
  • Update and maintain the central CRM system

Required Skills and Qualifications:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Minimum of 2 years in a customer service, technical support, or operational role within a software technology or textile/apparel-related industry
  • Ability to travel between Pakistan, Bangladesh, and South India
  • Strong organization and time management
  • Professional communication and interpersonal skills
  • Technical aptitude and the ability to quickly learn new systems
  • Experience with Zendesk or similar CRM systems
  • Proficiency in Microsoft Office Suite
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

What We Offer:

  • Fixed schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

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