
Adept Customer Service Specialist
1 day ago
We are seeking a highly skilled and empathetic professional to join our customer-facing team. As a key member, you will play a vital role in shaping how AI systems engage with real customers.
The ideal candidate will have exceptional written and verbal communication skills, with an empathetic and personable approach. They will be able to respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone.
- Key Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner
- Model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules
- Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions
- Provide actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responses
- Maintain accurate, detailed records of all customer interactions and resolutions
- Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service
Required Skills and Qualifications:
- Exceptional written and verbal communication skills
- Proven experience in a customer service or support role
- Strong problem-solving skills and ability to stay composed under pressure
- Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates
- Comfort working independently in a remote environment while contributing to a larger team effort
- Tech-savvy with the ability to quickly learn and navigate new AI-driven systems and platforms
- Meticulous attention to detail and commitment to maintaining high standards of professionalism
Benefits of Working as a Customer Experience Advocate:
- Opportunity to work with cutting-edge AI technology
- Chance to develop strong problem-solving and communication skills
- Collaborative and dynamic work environment
- Professional growth and development opportunities
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