Customer Service Representative Social Media Specialist

1 day ago

Sahiwal, Punjab, Pakistan beBeeCustomerService Full time 3,000,000 - 5,000,000
Customer Service Representative Social Media Specialist

We are seeking a highly skilled and empathetic customer service professional to provide exceptional support on social media platforms.

Key Responsibilities:
  • Provide top-notch customer support across various social media channels including Facebook, Twitter, and online forums.
  • Identify opportunities to engage with customers and deliver superior customer experiences.
  • Manage existing caseloads, complete follow-up tasks, and meet operational metrics.
  • Proactively identify sales leads and educate customers on product features and services.
  • Respond to customer enthusiasm posts to foster meaningful conversations.
Requirements:
  • A minimum of 1 year's experience in customer-facing roles.
  • At least 1 year of experience working with social media platforms.
  • Proficiency in computer navigation and typing skills.
  • Strong reading comprehension and written communication skills.

The ideal candidate will participate in ongoing training and certification programs to maintain technical knowledge and skills required for the role.

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