Customer Service Operations Specialist

1 day ago


Sahiwal, Punjab, Pakistan beBeeCustomerSupport Full time 1,200,000 - 1,500,000
Job Summary

We are seeking a Customer Service Operations Specialist to serve as the main point of contact for customer issues and questions. This role is responsible for providing timely and effective support, analyzing customer requests, and collaborating with internal teams to resolve issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat during business hours
  • Analyze customer feedback and relay findings to product and engineering teams
  • Evaluate existing tools and processes to identify opportunities for improvement

Requirements:

  • Natural ability to empathize with customers
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills
  • Ability to work rotating shifts
Why This Role Matters

This role plays a critical part in ensuring customer satisfaction and loyalty. By providing exceptional support and analysis, you will contribute to the growth and success of our organization.



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