Customer Service Supervisor

21 hours ago


Lahore, Punjab, Pakistan HRSG Outsourcing Pvt Limited Full time

Job Title

HRSG Outsourcing Pvt Limited is currently hiring for the position of Manager After Sales.

About the Role

  • Manage a team of over 30 members from different regions of Pakistan.
  • Supervise operational support to customers, ensuring all satisfactory levels are met.

Key Responsibilities

  1. Execute genset operations from sales order confirmation, including efficient delivery, arrangement and insurance of material, liaison with the customer, and supervision of technical aspects (e.g., simulation drawings).
  2. Collaborate with vendors to ensure material availability and maintain inventory reliability.
  3. Develop and implement strategies to improve customer satisfaction and retention rates.
  4. Work closely with the SCM Manager to ensure inventory availability and meet lead times without interruptions.

Requirements

  • M.E/B.E (Mechanical or Electrical Engineers) or experienced diploma holders.
  • Hands-on experience in the repair, maintenance, and services of machinery is preferred.
  • Strong written and verbal communication skills.
  • Proficiency in Excel.
  • Strong academic grades.


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