Customer Satisfaction Expert

12 hours ago


Lahore, Punjab, Pakistan Programmers Force Full time
Drive Customer Success

We are looking for a skilled Senior Customer Success Specialist with a technical background to drive customer satisfaction, promote product adoption, and lead customer success initiatives. The ideal candidate will have at least 5 years of experience in customer success or client-facing roles, with exposure to product support being a significant advantage.

Responsibilities:
  • Serve as the primary technical point of contact for assigned clients, addressing inquiries and resolving complex technical issues.
  • Collaborate with internal teams to address customer feedback and enhance product offerings.
  • Conduct periodic business reviews and technical assessments to ensure client satisfaction and retention.
Qualifications:
  • Technical Background: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Experience: Minimum of 5 years in customer success, client relationship management, or a related role.
  • Product Support Knowledge: Experience or exposure in product support or troubleshooting is a strong advantage.


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