![PakWheels](https://img0cf.b8cdn.com/images/logo/00/0_logo_264x120_1549973999_n.png)
Customer Satisfaction Champion
13 hours ago
About PakWheels
PakWheels.com is a trailblazing automotive platform in Pakistan, dedicated to redefining the customer experience. Our team is passionate about delivering exceptional support to customers, ensuring their satisfaction and loyalty.
Job Description
We are seeking an experienced and skilled CUSTOMER SUPPORT EXECUTIVE to lead our support services. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-centric approach to drive results.
Key Responsibilities:
- Leadership: Mentor and guide the support team to achieve exceptional customer service standards.
- Customer Engagement: Develop and implement strategies to increase customer satisfaction and retention.
- Process Improvement: Analyze and optimize support processes to enhance efficiency and effectiveness.
- Talent Development: Train and develop support team members to improve their skills and knowledge.
- Reporting: Prepare and present regular reports to stakeholders, highlighting key performance indicators and areas for improvement.
Requirements:
- Experience: Proven track record of success in a customer-facing role, preferably in a leadership position.
- Leadership Skills: Strong ability to motivate and inspire the support team to deliver exceptional results.
- Communication Skills: Excellent communication and interpersonal abilities to build strong relationships with customers and stakeholders.
- Analytical Skills: Proactive approach to analyzing data and identifying areas for improvement.
- Coaching Skills: Ability to train and develop support team members to enhance their skills and knowledge.
About Us
PakWheels.com has been a driving force in the Pakistani automotive industry since 2003, empowering millions of customers to buy, sell, and maintain their vehicles. Join our mission to revolutionize the automobile landscape and be part of a dynamic, innovative team that values collaboration and growth.
-
Client Experience Champion
13 hours ago
Lahore, Punjab, Pakistan Devsinc Full timeWe're seeking an ambitious Client Experience Champion to join our team and drive exceptional customer service delivery. In this key role, you'll be responsible for developing customer support strategies, managing team performance, and driving business growth through exceptional service delivery.Key Responsibilities:Team Management: Manage the customer...
-
UK Sales Champion
4 days ago
Lahore, Punjab, Pakistan Manpoy UK Full timeCompany Overview:Manpoy UK offers innovative architectural design and engineering services with a skilled team that expertly handles home design plans and calculations.Job Description:As a dynamic sales-driven champion, you will have a minimum of 3 years of international sales experience. The ideal candidate will understand the product line, market trends,...
-
Customer Satisfaction Expert
12 hours ago
Lahore, Punjab, Pakistan Programmers Force Full timeDrive Customer SuccessWe are looking for a skilled Senior Customer Success Specialist with a technical background to drive customer satisfaction, promote product adoption, and lead customer success initiatives. The ideal candidate will have at least 5 years of experience in customer success or client-facing roles, with exposure to product support being a...
-
Customer Experience Champion
12 hours ago
Lahore, Punjab, Pakistan SolutionInn Full timeAbout SolutionInnWe are a forward-thinking organization seeking a Customer Retention Specialist to enhance customer satisfaction, reduce churn, and optimize user experience. The ideal candidate will engage with customers to understand their concerns, analyze website abandonment reasons, handle membership cancellations, and implement retention strategies.
-
Customer Satisfaction Expert
13 hours ago
Lahore, Punjab, Pakistan Prime System Solutions Full time**Performance Metrics & Reporting**Track and report on key metrics related to time accuracy and client satisfaction.Provide actionable insights and recommendations to management to support tactical and strategic decision-making.Actively participate in team meetings, contributing to a growth-minded culture.Maintain consistent, timely, and professional...
-
Client Satisfaction Manager
2 days ago
Lahore, Punjab, Pakistan Selecta Sol Full time**Our Mission**At Selecta Sol, we are committed to delivering exceptional results and driving business growth through strategic partnerships and innovative solutions. We believe in fostering long-term relationships with our customers and partners, built on trust, respect, and open communication.**Job Summary**We are seeking an experienced Customer Success...
-
Customer Satisfaction Expert
13 hours ago
Lahore, Punjab, Pakistan SolutionInn Full timeRequired Skills and QualificationsCandidate must possess a strong customer-centric mindset with excellent problem-solving abilities.Demonstrated organizational skills to manage customer feedback and retention strategies effectively.Able to work cross-functionally and collaborate with teams to resolve customer issues.
-
Customer Satisfaction Officers
5 days ago
Lahore, Punjab, Pakistan PKGIFT Full timeBrand Sales RepresentativesPKGIFT, a rapidly growing FMCG company, requires Territory Sales Officers and Customer Services Executives to join its team and contribute to the success of its brand shops.Responsibilities include:Blding strong relationships with customersEnsuring timely delivery of productsDeveloping and executing sales strategiesManaging sales...
-
Customer Experience Champion
2 days ago
Lahore, Punjab, Pakistan PakWheels Full timeJob OverviewWe are seeking a highly organized and proactive individual to join our Customer Support team as a Customer Support Executive. This role requires delivering exceptional customer service, ensuring high levels of customer retention, and staying updated on new product launches and features.
-
Customer Experience Champion
5 days ago
Lahore, Punjab, Pakistan ibex Full timeWe're seeking exceptional individuals to join our CX team, who can provide outstanding solutions to diverse customer queries through written communications and a positive attitude. This role requires a keyboard whiz with intellect who can instantly deliver solutions for an unparalleled customer experience.Key Responsibilities:Assist customers with their...
-
Client Satisfaction Specialist
2 days ago
Lahore, Punjab, Pakistan Programmers Force Full timeWe are looking for a skilled Relationship Development Manager to join our team and drive customer success.Main Responsibilities:Build lasting relationships with clients through outstanding communication and problem-solving skills.Analyze customer needs and develop tailored solutions to meet their expectations.Work closely with sales, marketing, and customer...
-
Service Delivery Manager
1 day ago
Lahore, Punjab, Pakistan ACE Customer Services Full timeService Delivery ManagerWe are looking for an experienced Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of exceptional customer service and support.Key Responsibilities:Manage day-to-day operations of our customer service teamDevelop and implement processes to improve customer satisfactionMonitor...
-
Client Satisfaction Specialist
13 hours ago
Lahore, Punjab, Pakistan Programmers Force Full timeWe are looking for a skilled professional to fill this exciting role.Job Description:Develop and maintain strong relationships with clients to ensure long-term success.Monitor and analyze client interactions to identify areas for improvement.Collaborate with internal stakeholders to develop and implement effective strategies.Provide exceptional customer...
-
Customer Satisfaction and Sales Development Manager
24 hours ago
Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full timeJob Title: Sales and Customer Support Team LeadCompany: People (Professional Employers Pvt Ltd)Job Type: Full-timeAbout Us:We are a leading provider of business solutions, dedicated to delivering exceptional customer experiences and driving sales growth.Our team is passionate about providing innovative solutions that meet the evolving needs of our clients....
-
Client Satisfaction Professional
24 hours ago
Lahore, Punjab, Pakistan Sadapay Full timeSadaPay is committed to delivering exceptional customer experiences through a user-centric approach. As a CX Associate, you'll play a critical role in ensuring that our customers receive the highest level of support and service.About the Role:First Line of DefenseYou'll be the first point of contact for our customers, responding to their inquiries and...
-
Sales Excellence Champion
2 days ago
Lahore, Punjab, Pakistan FJ Travels and Tours Full timeAbout This OpportunityWe are seeking a highly motivated and experienced Business Development Representative to join our sales team at FJ Travels and Tours.As a key member of our team, you will play a pivotal role in driving revenue growth by acquiring and retaining customers.You will engage with potential clients, understand their needs, and effectively...
-
Customer Engagement Representative
24 hours ago
Lahore, Punjab, Pakistan Black Lion Software Full timeKey Performance Indicators (KPIs)Response Time: Meet response time and service level agreements (SLAs) to ensure timely and effective customer support.Issue Resolution Rate: Achieve a high issue resolution rate to minimize customer dissatisfaction and maximize customer satisfaction.Net Promoter Score (NPS): Maintain a positive Net Promoter Score (NPS) to...
-
Customer Success Expert
2 days ago
Lahore, Punjab, Pakistan Selecta Sol Full time**About Us**Selecta Sol is a Lahore-based digital marketing and software development company specializing in Odoo ERP, CRM, marketing automation, SEO, web development, media creation, and content writing.**Role Overview**We are seeking a skilled Customer Success Executive to join our team in Lahore. As a Customer Success Executive, you will be responsible...
-
Customer Support Representative
24 hours ago
Lahore, Punjab, Pakistan ITECHLEADZ Full timeJob Overview: ITECHLEADZ is seeking a dedicated and enthusiastic Proactive Support Executive to join our dynamic team in Lahore. This role involves providing exceptional customer support, ensuring customer satisfaction through effective communication and prompt issue resolution.Key Responsibilities:Deliver outstanding customer service and ensure high levels...
-
Customer Success Advocate
13 hours ago
Lahore, Punjab, Pakistan Selecta Sol Full timeOverviewSelecta Sol is a leading digital marketing and software development company based in Lahore.Our team specializes in Odoo ERP, CRM, marketing automation, SEO, web development, media creation, and content writing.We are looking for a Customer Success Executive to join our team in Lahore.This is a full-time on-site role that requires ensuring customer...