Customer Satisfaction Champion

13 hours ago


Lahore, Punjab, Pakistan PakWheels Full time

About PakWheels

PakWheels.com is a trailblazing automotive platform in Pakistan, dedicated to redefining the customer experience. Our team is passionate about delivering exceptional support to customers, ensuring their satisfaction and loyalty.

Job Description

We are seeking an experienced and skilled CUSTOMER SUPPORT EXECUTIVE to lead our support services. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-centric approach to drive results.

Key Responsibilities:

  1. Leadership: Mentor and guide the support team to achieve exceptional customer service standards.
  2. Customer Engagement: Develop and implement strategies to increase customer satisfaction and retention.
  3. Process Improvement: Analyze and optimize support processes to enhance efficiency and effectiveness.
  4. Talent Development: Train and develop support team members to improve their skills and knowledge.
  5. Reporting: Prepare and present regular reports to stakeholders, highlighting key performance indicators and areas for improvement.

Requirements:

  1. Experience: Proven track record of success in a customer-facing role, preferably in a leadership position.
  2. Leadership Skills: Strong ability to motivate and inspire the support team to deliver exceptional results.
  3. Communication Skills: Excellent communication and interpersonal abilities to build strong relationships with customers and stakeholders.
  4. Analytical Skills: Proactive approach to analyzing data and identifying areas for improvement.
  5. Coaching Skills: Ability to train and develop support team members to enhance their skills and knowledge.

About Us

PakWheels.com has been a driving force in the Pakistani automotive industry since 2003, empowering millions of customers to buy, sell, and maintain their vehicles. Join our mission to revolutionize the automobile landscape and be part of a dynamic, innovative team that values collaboration and growth.



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