Customer Success Expert

15 hours ago


Lahore, Punjab, Pakistan Selecta Sol Full time

**About Us**

Selecta Sol is a Lahore-based digital marketing and software development company specializing in Odoo ERP, CRM, marketing automation, SEO, web development, media creation, and content writing.

**Role Overview**

We are seeking a skilled Customer Success Executive to join our team in Lahore. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction, retention, providing customer support, and managing accounts on a day-to-day basis.

**Key Responsibilities:**

  1. Ensure high levels of customer satisfaction through timely and effective issue resolution.
  2. Develop and maintain strong relationships with customers to identify and meet their needs.
  3. Provide exceptional customer support by responding promptly to customer inquiries and resolving issues efficiently.
  4. Collaborate with cross-functional teams to drive business growth and improve customer engagement.

**Requirements**

  • Proven experience in customer-facing roles with a focus on account retention and customer satisfaction.
  • Strong analytical skills with the ability to analyze complex customer data and develop actionable insights.
  • Excellent communication and problem-solving abilities with a customer-centric approach.
  • Experience in a related field, such as business administration or management, is preferred.


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