Customer Service Professional

11 hours ago


Lahore, Punjab, Pakistan beBeeCommunication Full time 4,500,000 - 6,000,000

We are looking for a talented professional to excel in customer-centric roles.

Job Overview

The Customer Support Representative will be responsible for assisting customers with their queries, new orders, and service delivery requirements.

Key Responsibilities
  • Respond professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
  • Follow up to ensure appropriate actions were taken on customers' requests. Strive for First Contact Resolution (FCR).
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Required Skills and Qualifications
  • Bachelor's degree or above
  • Customer support experience preferred
  • Ability to work flexible shifts
  • Excellent written and verbal English communication skills
  • Proficiency with Microsoft Office (particularly Microsoft Excel and Microsoft Word)
  • Collaborative mindset
  • Customer service focus
  • Problem-solving ability
  • Effective communication of technical information


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