Customer Engagement and Technical Content Specialist

7 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

We are seeking a skilled Community Manager to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners.

Key Responsibilities:
  • Conduct live product demos for customers, addressing their technical queries and showcasing key features.
  • Act as the bridge between us and our customers, providing feedback to internal teams for improvements.

Content Creation and Management

  • Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around our product.
  • Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.

On-Camera Presence

  • Represent us in live sessions, webinars, and interviews, delivering professional and engaging presentations.

Community Building

  • Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
  • Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
  • Participate in online discussions and forums to help advocate for our services, engage and answer questions from users.

Marketing Channel Collaboration

  • Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness.
  • Assist in identifying and engaging with key influencers, affiliates, and partners within the industry.
Requirements:
  • Proven experience in community relations management, technical content creation, or a related role.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
  • Confident on-camera presence for live sessions, webinars, and interviews.
  • Strong technical aptitude with the ability to create engaging technical content.
  • Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
  • Competent social media user, comfortable engaging with communities across online forums.
  • Experience working with content creators to develop video tutorials, courses, or related media.
  • Bachelor's degree in Computer Science or a related field.

Preferred Skills:

  • Knowledge of web development frameworks along with web hosting and SaaS.
  • Hands-on experience with tools and platforms used for webinars, video creation, and community engagement.
  • Creative problem-solving skills and a proactive approach to building community engagement.

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