Technical Community Relations Specialist
1 week ago
Community Manager - Technical Content Creator
">We are seeking a highly skilled Community Manager with expertise in technical content creation to lead the charge in building, engaging, and nurturing our community of customers, content creators, and partners. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to create and promote content that drives engagement and builds trust within the community.
">Main Responsibilities">- Customer Engagement and Demos: Conduct live product demos for customers, addressing their technical queries and showcasing key features. Act as the bridge between us and our customers, providing feedback to internal teams for improvements.
- Content Creation and Management: Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles around the product. Collaborate with content creators to produce product-specific videos and courses that resonate with the target audience.
- On-Camera Presence: Represent us in live sessions, webinars, and interviews, delivering professional and engaging presentations.
- Community Building: Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty. Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
- Marketing Channel Collaboration: Work with marketing teams to leverage affiliate marketing, organic strategies, and content marketing channels to grow community reach and product awareness. Assist in identifying and engaging with key influencers, affiliates, and partners within the industry.
- Proven experience in community relations management, technical content creation, or a related role.
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
- Confident on-camera presence for live sessions, webinars, and interviews.
- Strong technical aptitude with the ability to create engaging technical content.
- Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
- Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc.
- Experience working with content creators to develop video tutorials, courses, or related media.
- Bachelor's degree in Computer Science or a related field.
- Knowledge of WordPress/WooCommerce, PHP/Laravel, and web development frameworks along with web hosting and SaaS.
- Hands-on experience with tools and platforms used for webinars, video creation, and community engagement.
- Creative problem-solving skills and a proactive approach to building community engagement.
About Us
">We prioritize career development, well-being, and diversity and inclusion. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
">We value diversity and inclusion, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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