Client Partnerships Specialist

2 days ago

GulshaneIqbal Town, Pakistan beBeeAccount Full time 5,062,000 - 7,025,000
Account Manager

Motive empowers clients with tools to make their work safer, more productive, and more profitable.

The company serves over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Key Responsibilities
  • High-touch, proactive engagement with clients to drive utilization of Motive's platform and enable them to achieve desired outcomes
  • Drive value realization through casual and formal interactions that communicate the value achieved through Motive
  • Care for client health and experience, ensuring a smooth retention process
  • Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs)
  • Partner with internal stakeholders, such as sales, support, and professional services, and willing to solve client escalations and ensure timely resolution of issues
  • Act as an internal advocate for Motive's clients, identifying BETA and referenceable clients
  • Rigorous execution, documentation, and attention to detail in all activities
  • Apply critical thinking skills in order to problem solve and consult clients on the best approach to achieving their goals
Requirements
  • Proficiency in both English & Spanish languages (written and verbal)
  • 3+ years of prior experience in a customer-facing role
  • Customer Success or Account Management experience
  • Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
  • Proven track record of successfully getting the BOB through renewals and mitigating churn
  • Demonstrate critical thinking skills and the ability to adapt in the moment
  • Strong grasp of SaaS applications
  • Logistics experience is a plus

Motive values diversity and inclusion and is an equal opportunity employer.

Job RequirementsEssential Skills and Qualifications
  • Bilingual proficiency in English and Spanish
  • At least 3 years of customer-facing experience
  • Background in Customer Success or Account Management
  • Able to manage multiple large business accounts independently
  • Track record of successful account renewals and churn mitigation
  • Critical thinking and adaptability
  • Familiarity with SaaS applications
  • Desirable: Logistics experience
Why Work With Us?

We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We believe that this is essential to delivering exceptional results for our clients and driving innovation in the industry.

About the Role

This is an exciting opportunity to join a dynamic team and take ownership of client relationships. As an Account Manager, you will be responsible for building strong partnerships with our clients, understanding their needs, and delivering tailored solutions to drive business success.

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